Business Alarms – Who Should Respond?

If you own a business, the question of who should respond to alarm activations has probably crossed your mind. We take a look at your options for alarm response and who can respond for you.

You, or your employees

Many business owners respond to alarm activations themselves, or ask employees to be on call-out for them. If you have staff willing to take on this responsibility, great… but have you thought about the impact it could have on not only their work/life balance, but their health and safety too?  

Out of hours alarm activations can put you and your employees at unnecessary risk. Waking up in the middle of the night, or heading out mid-evening after a drink can mean your senses are impaired. This not only makes driving more of a risk, but could also slow down your responses. Business owners and their employees rarely have training in conflict management, so should you reach your premises to find that it has been compromised, you could be putting yourself or your employees in harms way.

The police

The police will only respond to an alarm activation if it is confirmed through a remotely monitored security system, or where someone at the scene reports an offence in progress, requesting police attendance, but even then – a response isn’t guaranteed.

 There are 2 levels of police response;

  • Level 1: An immediate response, subject to priorities
  • Level 3: Response withdrawn

Level 3 occurs as a result of three false calls to the police for intruder alarms or personal attack alarms in a 12 month-rolling period. Level 3 can be reinstated, however the cause of the false alarm needs to be identified and appropriate action taken to resolve it. 

For those wondering what or where level 2 is, this was ‘delayed response’ but it is no longer applicable. 

Police response can only be received if remotely monitored alarm systems installed after June 2012 conform to PD6662: 2010 and BS 8243. 

Police response could be an option for you, but keep in mind over-stretched resources and competing priorities. Although the police are always there to help should you become a victim of crime, it may not always be possible for them to respond. 

A professional security provider

A professional security provider, like KeyPlus, can respond to alarm activations on your behalf. A local provider with local knowledge, our average response time is just 18 minutes. That means that should your alarm activate, we can be there quickly and ready to respond. 

Our Patrol & Response Officers are on call 24 hours a day, 365 days a year and carry out a full inspection of your property before resetting the alarm and securing your premises. A computerised report is emailed to you after each alarm activation we respond to, advising you of any actions we’ve taken on your behalf.

Cost-effective and reliable, find out more about our alarm response service by calling 0800 783 1025 or filling in your details here for a free no-obligation quote.

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