“We respond, so you don’t have to…”

We’re often asked:

“How do you respond to alarms so quickly?

Quite simply, we’re a local business employing local people with extensive local knowledge. We always have response officers close by…

“Take a look at our most recent alarm response statistics…”

of call-outs are attended in just 10 minutes
of all call-outs are attended within 20 minutes
of call-outs are attended in less than 30 minutes
This is our average response time in minutes!

We deal with thousands of alarm activations on behalf of our clients and arrive within 20 minutes at 71% of them. Compare this with:

  • The AA & RAC who have an average response time of 40 minutes

  • A same-day parcel delivery service sounds very fast but often takes hours

  • Contractors? Getting them on site can take days or even weeks sometimes!

Don’t just take our word for it…

A couple of lines to thank you and your colleagues for all your help through our recent problems. Your Officer was very much on the case and represented you very well as have all your other staff that I have had dealings with thus far.

Thanks and kind regards
Paul Keighley, Managing Director

Rectella International

Rectella Logo

We didn’t want to put staff in a position where they were responding to alarm calls personally, especially when these would usually be out of working hours, placing them in potentially dangerous situations.
I have found your communication, application and willingness to ensure our needs have been met to have been first rate. The professional manner of your staff have made things run very smoothly and I believe laid the foundation for a very solid partnership.
Anthony McDonnell, Smiths Medical - Rossendale
Initially, we opted for one of the better known key holding companies but found it very difficult to liaise with them. Communication regarding call outs was very poor.
John Robertshaw, Sacred Heart RC School
The service we have received from KeyPlus has always been professional, helpful and friendly making the process of setting up Key Holding services simple and straightforward.
Steve Wandless, Leisure in Hyndburn
Response to alarm activations has been excellent! As a private householder living in a fairly isolated location, it gives us all peace of mind when our home is unattended or we are away on holiday.
Mrs Lewer, Blacko
We have nothing but praise for the way in which requests are dealt with by you and your staff. Whenever it has been necessary for me to attend an emergency, I have been met by staff who are courteous, polite and professional at all times.
Geoff Wood, Silentnight Group
I would like to pass on my thanks and congratulate your company on the Mobile Patrol service you provided over the Christmas/New Year period. I would not hesitate in recommending your services to others and look forward to working with you again in the future.
Brian Walker, Cott Beverages
The company, from the guards to the managers, are extremely professional and quick to accommodate our often changing requirements. I’ve never known such flexibility at such short notice. Excellent customer service.
Wayne Hanns, AMS Neve
We recently extended the Key Holding service to include 4 additional sites due to not having sufficient personnel to deal with out of hours callouts. KeyPlus are a valuable asset for any business and are a pleasure to work with.
Steve Wandless, Hyndburn Leisure
KeyPlus are an important partner that helps us to run our business more effectively. In the past 9 months we have had a couple of incidents that required us to change the way we operate. KeyPlus responded positively to our needs & displayed a high level of support & flexibility.
I’ve never had a moment’s trouble with your guards or your company, quite the opposite. Your professionalism in discharging your duties was both evident and very welcome: something which cannot be said of a lot of the other companies I have had to deal with in the past.
Stephen Cummings, Crown Prosecution Service
KeyPlus were recommended to us by another local company. The change-over from the previous security firm was extremely easy and hassle-free thanks to the professionalism and dedication shown by KeyPlus.
Wayne Hanns, AMS Neve
KeyPlus respond to every call out request, very rarely needing assistance or advice from an on call manager. Managers are able to relax and enjoy our evenings and weekends instead of responding to every single fire alarm and intruder activation.
We have found KeyPlus to be consistently professional, approachable and friendly which has provided a very dependable and reliable building security response service.
I would like to thank you & your team for an excellent service. Everything went far beyond what I expected after dealings with other security companies. I would like you to pass on my thanks to your team & all the patrol staff that have been involved during this difficult period.
The service provided to us is highly professional, communication is excellent and the staff are friendly and reliable. We look forward to an ongoing working relationship with all at KeyPlus.
Price wise, you offered the most economical option and your location was a major factor as we always prefer to support local businesses. I found that the process was completely hassle free from start to finish.
Ian Tattersall, Style Cafe
It gives me great pleasure to commend KeyPlus for the way that you all contribute to providing us with excellent out of hours security services. We would have no hesitation in recommending your company to others.
Geoff Wood, Silentnight Group
Since switching to KeyPlus, we have been impressed with the level of professionalism shown by all members of staff along with service consistency. Communication is excellent and I know the school is safe and secure now.
John Robertshaw, Sacred Heart RC School
We felt that the sign up process for both sites, was extremely easy to set up. The site surveyors were punctual, professional and knew exactly where and how to find the relevant information.
Thanks for everything you and the team have done for us this year. Changing security providers was the right thing for us to do and it’s nice to find a company that looks after our interests as conscientiously as you do.
Paul Keighley, Rectella International
Thank you Brian, lovely to see that the system is working so well. Your prompt response is appreciated and your efficient delivery of documentation equally so.
Mary-Lou Duggan, Pierce Accountants
I am writing to commend the responders to the Alarm call at 21.33 on 3rd October 2016. We reviewed their attendance on the CCTV link to our HQ. It was very thorough indeed.

They checked all possible entry and hiding points and spent 15 minutes assuring themselves there was no break-in. They suspected the alarm may have been triggered by debris being agitated by wind penetrating the air intake louvres on the shutter door. They responded by sweeping up and bagging the debris.


Jeff Orr B.Eng. MBA M .Inst. MC C.Eng. Chairman , Stack Group

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