FAQs

For Key Holding & Alarm Response services, our standard contract period is twelve months.

Call us on 0800 783 1025 and we’ll do our best to try and accommodate you.

We require 90 days written notice as standard.

Call us on 0800 783 1025 or complete our Quote Request.

Tick “Accept Quote” and click the “Submit” button on your online quote and we’ll arrange a suitable time to carry out the site survey.

All payments are via the Direct Debit scheme so we will send you an online bank mandate for completion.

Yes, you don’t need to do anything as our contracts roll over until either party terminates the agreement.

Once a start date has been agreed, we’ll liaise with your Alarm Receiving Centre (ARC) and inform them that we are your No. 1 Key Holder.

We only require one set to allow us to access your property.

No, although we do restrict our geographical area and always aim to attend site within 20 minutes of an alarm activation.

Yes, we can use approved 24-hour locksmiths, glaziers, plumbers and electricians or we can contact a tradesman of your choice if you prefer.

Very rarely. However, a quick phone call can often be of enormous benefit to you. It depends on the incident level and the escalation procedure that we jointly agree upon at the start of the contract.

What our clients say...

“Just to let you know that we had an alarm activation on Friday. I am very impressed with the professional level of service. Please pass on my appreciation to the staff concerned.”

“Quick proactive response to our request and importantly, allows a business relationship without a conflict of interest to our customers.”

“Thanks for everything you and the team have done for us this year. Changing security providers was the right thing for us to do and it’s nice to find a company that looks after our interests as conscientiously as you do.”

“We felt that the sign up process for both sites, was extremely easy to set up. The site surveyors were punctual, professional and knew exactly where and how to find the relevant information.”

“Since switching to KeyPlus, we have been impressed with the level of professionalism shown by all members of staff along with service consistency. Communication is excellent and I know the school is safe and secure now.”

“It gives me great pleasure to commend KeyPlus for the way that you all contribute to providing us with excellent out of hours security services. We would have no hesitation in recommending your company to others.”

“Price wise, you offered the most economical option and your location was a major factor as we always prefer to support local businesses. I found that the process was completely hassle free from start to finish.”

“The service provided to us is highly professional, communication is excellent and the staff are friendly and reliable. We look forward to an ongoing working relationship with all at KeyPlus.”

“I would like to thank you & your team for the excellent service you provided. The service went far beyond what I expected after dealings with other security companies. I would like you to pass on my thanks to your team and all the patrol staff that have been involved during this difficult period.”

“We have found KeyPlus to be consistently professional, approachable and friendly which has provided a very dependable and reliable building security response service.”

“KeyPlus respond to every call out request, very rarely needing assistance or advice from an on call manager. Managers are able to relax and enjoy our evenings and weekends instead of responding to every single fire alarm and intruder activation.”

“KeyPlus were recommended to us by another local company. The change-over from the previous security firm was extremely easy and hassle-free thanks to the professionalism and dedication shown by KeyPlus.”

“I’ve never had a moment’s trouble with your guards or your company, quite the opposite. Your professionalism in discharging your duties was both evident and very welcome: something which cannot be said of a lot of the other companies I have had to deal with in the past.”

“Excellent from starting the account and planning what we required for site security.”

“I am writing to commend the responders to the Alarm call at 21.33 on 3rd October 2016. We reviewed their attendance on the CCTV link to our HQ. It was very thorough indeed. They checked all possible entry and hiding points and spent 15 minutes assuring themselves there was no break-in. They suspected the alarm may have been triggered by”

“Thank you Brian, lovely to see that the system is working so well. Your prompt response is appreciated and your efficient delivery of documentation equally so.”

“We find KeyPlus an important partner that helps us to run our business more effectively. In the past 9 months we have had a couple of incidents that have required us to change the way we operate. KeyPlus responded positively to our needs and displayed a high level of support and flexibility.”

“We recently extended the Key Holding service to include 4 additional sites due to not having sufficient personnel to deal with out of hours callouts. KeyPlus are a valuable asset for any business and are a pleasure to work with.”

Testimonials

Accreditations

We take great pride in our high-quality services, reflected in our accreditations. We hold SIA Approved Contractor Scheme (ACS) status for providing Key Holding and Security Guarding.