FAQ 2023-08-13T18:24:43+00:00

Frequently Asked Questions (FAQs)

The most common FAQs we're asked are shown below, simply hover over the boxes to reveal the answer.

How long is the initial contract for?

For Key Holding & Alarm Response services, our standard contract period is twelve months.

What about short-term contracts?

Call us on 0800 783 1025 and we’ll do our best to try and accommodate you.

What is the notice period to cancel?

We require 90 days written notice as standard.

How do I get a quote?

Call us on 0800 783 1025 or complete our Quote Request.

The quote is fine, what happens next?

Tick the “Accept Quote” and click the “Submit” button on your online quote and we we’ll arrange a suitable time to carry out the site survey.

How do we pay for our security services?

All payments are via the Direct Debit scheme so we will send you an online bank mandate for completion.

Will the contract auto-renew each year?

Yes, you don’t need to do anything as our contracts roll over until either party terminates the agreement.

What do we tell our alarm company?

Once a start date has been agreed, we’ll liaise with your Alarm Receiving Centre (ARC) and inform them that we are your No. 1 Key Holder.

How many sets of keys do you need to hold?

We only require one set to allow us to access your property.

Can you guarantee a response time to my property?

No although we do restrict our geographical area and always aim to attend site within 20 minutes of an alarm activation.

Can you arrange repairs in an emergency?

Yes, we can use approved 24-hour locksmiths, glaziers, plumbers and electricians or we can contact a tradesman of your choice if you prefer.

Will we be contacted after office hours?

Very rarely. However, a quick phone call can often be of enormous benefit to you. It depends on the incident level and the escalation procedure that we jointly agree upon at the start of the contract.

Alarms attended:

within 10 minutes 25%
between 11 & 20 minutes 46%
between 21 & 30 minutes 13%